Law Enforcement Guidelines

Purpose and Scope

These guidelines explain how Haro LLC reviews government, law-enforcement, court, and emergency requests for Mojo White account records, content, preservation, and related information.

Haro LLC reviews requests for legal validity, scope, jurisdiction, authenticity, user-notice requirements, and whether the request is appropriately tailored to the investigation.

These guidelines do not create rights for third parties and do not waive any objection, privilege, jurisdictional defense, service requirement, or right to require formal legal process.

Submission Requirements

• Use an official government or law-enforcement email address where possible and identify the requesting officer, agency, badge or ID number, title, phone number, and return email.
• Identify the legal authority for the request and include the signed subpoena, court order, warrant, preservation request, emergency request, or other process.
• Identify the Mojo White account or records with specific account IDs, email addresses, URLs, file IDs, transaction IDs, dates, or other precise identifiers.
• Describe the specific records sought, the relevant date range, and how the requested records relate to an active investigation.
• Include any non-disclosure order, delayed-notice order, preservation instruction, return deadline, and preferred secure production method.

Types of Process

Basic subscriber or account-administration information may require a valid subpoena or equivalent legal process.

Non-content records such as logs, metadata, transaction records, or import/provider metadata may require a subpoena, court order, or other process appropriate to the jurisdiction and data requested.

User content, such as uploaded files, extracted text, prompts, assistant messages, generated audio, podcast files, and private project content, generally requires a warrant or legal process sufficient for the content requested.

Available Data

• Account records: account ID, email address, account creation and deletion dates, plan or entitlement status, and authentication provider metadata.
• Billing records: Stripe or Apple transaction metadata, subscription state, invoices, refunds, chargebacks, and payment-provider identifiers where available.
• Usage and security logs: login, session, IP-derived metadata, device/browser metadata, rate-limit, bot-prevention, fraud, and abuse-prevention records where retained.
• Content and product data: document metadata, uploaded files, extracted text, assistant conversations, podcast jobs, generated scripts, generated audio, citations, and deletion-retention records where retained and legally required.
• Not all data exists for every user, feature, period, or provider, and some data may already be deleted under Mojo White retention rules before a valid preservation or production request is received.

Preservation Requests

Haro LLC may preserve available account records for up to 90 days after receiving a valid preservation request and may require renewal for an additional period where permitted by law.

Preservation does not guarantee that data exists, prevent ordinary processing that occurred before receipt, or mean that Haro LLC will disclose the preserved data without valid legal process.

A preservation request should identify the account, records, date range, legal basis, requesting agency, officer contact, and whether emergency handling is requested.

Emergency Requests

Emergency requests should be limited to situations involving imminent risk of death, serious physical injury, child exploitation, or another legally recognized emergency.

The request should explain the emergency, identify the person at risk, identify the records sought, explain why ordinary legal process is insufficient, and include official contact details for verification.

Haro LLC may disclose information in good faith where permitted by law, but reserves the right to reject, narrow, or require formal process for emergency requests.

User Notice and Challenges

Mojo White may notify affected users before disclosure unless prohibited by law, delayed by court order, impractical because of emergency risk, or inappropriate because notice would create safety, fraud, or abuse risk.

Haro LLC may challenge, narrow, or reject requests that are overbroad, vague, informal, invalid, inconsistent with law, improperly served, outside the issuing authority's jurisdiction, or seeking information not retained by Mojo White.

International Requests

Haro LLC is a US entity. Non-US authorities may need to use mutual legal assistance, letters rogatory, or other channels recognized by applicable law unless a direct request is legally valid and appropriately scoped.

Haro LLC may require translation, additional authentication, or US legal process for non-US requests, especially for content requests.

Costs, Records, and Transparency

Haro LLC may seek reimbursement for legally recoverable costs, especially for unusual, burdensome, expedited, or technically complex requests, while reserving the right to waive costs for emergencies.

Haro LLC maintains internal records of requests received, preserved, challenged, complied with, partially complied with, rejected, noticed to users, and closed, and may publish aggregate transparency numbers.

Where to Send Requests

Law-enforcement and legal-process requests may be sent to help@mojowhite.com. Haro LLC may publish additional secure-intake instructions or a mailing address for legal process in these guidelines.